Frequently Asked Questions (FAQ)
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all the main Credit Cards & PayPal in our store.
HOW SECURE IS MY PERSONAL INFORMATION?
Phoneandall adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
ORDER TRACKING
MY TRACKING NUMBER IS NOT WORKING
99% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at pgilimitada@gmail.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next hours of dispatch.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
DELIVERY
DO YOU DELIVER INTERNATIONALLY?
At the moment, Phoneandall only delivers to European Countries. Delivery is currently available for all EU countries.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DISPATCHED?
All items are subject to a handling period before they are dispatched.
90% of orders leave the warehouse within 24/48 hours of payment.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever, your order exceeds our displayed time frame by 10 business days, please contact pgilimitada@gmail.com.
HOW IS THE PACKAGE BEING DELIVERED?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.
HOW MUCH DO YOU CHARGE FOR DELIVERY?
Delivery charges and the estimated delivery time for your order will be calculated and displayed at checkout.
FROM WHERE IS MY PACKAGE BEING DELIEVERED FROM?
Our warehouse is located in Madrid (Spain). All orders will be delievered from here. If you need more information about this, please contact us at pgilimitada@gmail.com.
RETURNS & REFUNDS
WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from Phoneandall, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course) or a refund.
AFTER PURCHASE
I'VE PUT A WRONG DELIVERY ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at pgilimitada@gmail.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.
CAN I CHANGE MY DELIVERY ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 24/48 hours to process. After which the delivery department will send the tracking codes to the data entry to update the tracking codes and send delivery confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different delivery address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
